Technology

Transreport

Founded by Jay Shen in 2016

Transreport is a SaaS platform and mobile app which provides a comprehensive solution for booking and managing travel assistance for older and disabled individuals.

Date of investment
January 2024
Cost of investment
£3,000,000
% of ownership
7.4%

Transreport is a global leader in accessibility technology, pioneering the world’s first accessibility network – a secure digital platform that empowers people with access needs to communicate their requirements seamlessly, while enabling businesses to deliver truly inclusive services.

With over 7 million assistance requests processed and more than 1 million user journeys enhanced, Transreport is transforming everyday life for millions of disabled and older people, and others with access needs. Its innovative solutions equip businesses to anticipate and respond to these needs with greater clarity, delivering smarter service and impactful improvements across travel, hospitality, and leisure.

Through one universal, secure profile, individuals can share their access requirements once and be understood everywhere,  whether they’re boarding a train, checking into a hotel, or attending a public venue. For businesses, Transreport’s technology integrates easily with existing systems, enabling teams to offer better support, enhance customer experiences, and access valuable data insights.

Transreport’s impact has been widely recognised, earning the prestigious King’s Award for Enterprise, an Apple Design Award, and other leading industry honours. By championing inclusivity and breaking down barriers, the company is redefining how the world connects.

Pembroke is proud to back Transreport as it builds a more inclusive future for everyone, everywhere.

The funds raised will accelerate our expansion into the aviation sector and continue supporting our entry into the Japanese market in partnership with Hankyu Corporation, Japan’s world-leading railway operator and most importantly provide a better experience for disabled and older people.
Jay Shen, Founder and CEO of Transreport

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